FORD INDIA STARTS NEW "DOORSTEP SERVICE" FACILITY | AUTO INDUSTRY NEWS | AUTO REPORTER
On 28/09/2020(Monday), India's Ford company Revealed the introduction of its New "Doorstep service facility," offering the flexibility of getting their vehicle serviced at the customer's suitability.
In this service, customers can have the vehicle serviced at the home, office, and other places (where available) with no extra charges.
"This latest offering expands Ford's bouquet of consumer-focused initiatives launched under 'Dial-A-Ford,' where all sales & service queries get addressed via the helpline," Ford India Said In A Statement.
At first, Ford India said," The doorstep service has launched in Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Jaipur, Lucknow in north India, Bengaluru, Chennai, Cochin, Trivandrum, Hyderabad, Kolkata and Bhubaneshwar, Mumbai, Thane, Pune, Aurangabad, and Ahmedabad."
REMARKING ON THE START OF THE SERVICE, Ford India Executive Director (Marketing, Sales & Service) VINAY RAINA said, " Doorstep service is yet another manifestation of the company's steadfast commitment in serving our customers."
THE FORD COMPANY SAID, "The doorstep service includes essential vehicle check-ups, part replacements such as filters, oil replacement and dry-washing among other activities covered under scheduled service, and trained Ford experts perform it."
For concerns that may not get addressed on-the-spot, the technical team will take the vehicle to the nearest service center, it added.
Customers will have the flexibility to make online payments post the service, THE COMPANY SAID.